Support Policy

Last Updated: October 2026

At Revozon.net, we aim to provide customers with reasonable assistance regarding purchased digital products. This Support Policy explains the type of support available, support limitations, and how customers can contact us.

1. Scope of Support

Support may be provided for issues directly related to a digital product purchased from Revozon.net, including:

  • Basic installation guidance
  • Download-related issues
  • Access to purchased files
  • Basic configuration guidance
  • Basic troubleshooting
  • Product file or package issues
  • Information regarding product features and compatibility
  • Assistance with accessing order or download information

The level of support may vary depending on the product and its applicable license or product description.

2. Installation Support

Where reasonably possible, Revozon.net may provide basic guidance for installing a digital product.

Installation support does not necessarily include complete website development, customization, server administration, hosting configuration, or rebuilding a customer’s website.

If additional development or customization is required, such services may be available separately and may be subject to additional charges.

3. Customization Support

Product support does not automatically include custom development or modification of the product.

Requests such as:

  • Custom features
  • Design modifications
  • Custom coding
  • Third-party integrations
  • Website redesign
  • Advanced troubleshooting
  • Server-level configuration

may require separate development services.

4. Compatibility

Customers are responsible for checking the product description and compatibility requirements before purchasing.

Compatibility may depend on:

  • WordPress version
  • PHP version
  • Hosting environment
  • Browser
  • Plugins
  • Themes
  • Server configuration
  • Third-party software or services

Revozon.net cannot guarantee compatibility with every hosting environment, plugin, theme, software version, or third-party service.

5. Third-Party Services

Some digital products may depend on third-party services, APIs, plugins, licenses, software, or external platforms.

Revozon.net is not responsible for changes, restrictions, downtime, discontinuation, or policy changes made by third-party providers.

6. Support Availability

Support requests are handled during reasonable business/support hours.

Response times may vary depending on the number and complexity of requests.

A response may take longer during weekends, public holidays, technical issues, or periods of high support volume.

7. How to Request Support

Customers should contact us using the official contact details provided below.

To help us resolve an issue quickly, please include:

  • Your name
  • Order number
  • Product name
  • Email address used during purchase
  • Description of the issue
  • Relevant screenshots or error messages, if applicable

Providing complete information can help reduce the time required to investigate the issue.

8. Download and Access Issues

If payment has been successfully completed but the purchased files are not available in your account or download section, please contact us.

We may verify the order and provide appropriate assistance after confirming the transaction.

9. Product Defects

If a purchased product contains a genuine technical defect or files are incomplete or corrupted, customers should contact us with details of the issue.

After verification, we may provide an updated file, replacement file, troubleshooting assistance, or another appropriate solution depending on the circumstances.

10. What Is Not Covered

Support does not normally cover:

  • General computer or internet problems
  • Unrelated WordPress issues
  • Hosting provider problems
  • Third-party plugin or software issues
  • Unauthorized modifications
  • Issues caused by unsupported environments
  • Problems caused by customer-installed software
  • Complete website development
  • Custom coding without a separate service agreement
  • Training or extensive one-to-one technical consultation

11. Unauthorized or Modified Products

Support may be limited or unavailable for products that have been significantly modified, tampered with, redistributed, or obtained through unauthorized sources.

Customers should use the files supplied through their Revozon.net account or authorized download source.

12. Support Does Not Guarantee a Particular Result

Technical support is provided on a reasonable-effort basis.

Revozon.net cannot guarantee that every technical issue can be resolved, particularly when the issue is caused by third-party software, hosting configuration, unsupported environments, or external services.

13. Refund and Support

Requesting technical support does not automatically qualify an order for a refund.

Refund requests are handled according to our Cancellation & Refund Policy and Refund and Returns Policy.

Customers are encouraged to contact support first when an issue may be resolved through technical assistance.

14. Contact Us

For support-related queries, please contact us:

Owner: Atul Chaudhary
Email: revozon.net@gmail.com
Phone: 9214441009
Address: Bhitauli Bazar, Tola-Hathiyagarh, District-Maharajganj, Uttar Pradesh – 273302

When contacting us regarding an order, please provide your order number and the email address used for the purchase.

15. Changes to This Support Policy

Revozon.net reserves the right to update or modify this Support Policy when necessary.

Any changes will be published on this page with an updated revision date.